RELIABILITY
    EFFICIENCY
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MUST's Code of Practice

Our Code of Practice summarises our operational policies and our commitment to quality customer service:

  • is committed to the provision of a high standard of quality and continuous improvement of its services that include:
    • recruiting, managing and tracking host employers
    • recruiting and placing, apprentices and trainees
    • ensuring the welfare and career support of apprentices and trainees
    • monitoring apprentices' and trainees' training
    • rotating apprentices and trainees to other host employers where required.
  • complies with all national and state regulatory and legislative requirements.
  • implements, monitors and maintains effective financial management procedures
  • maintains secure, accurate and confidential HR, customer and financial records
  • advertises and markets its services openly, honestly and with integrity.
  • recruits employees, apprentices and trainees on the basis of access and equity.
  • inducts new recruits to the organisation's policies, procedures and practices, and to their own roles and responsibilities
  • ensures a safe and healthy environment for employees, apprentices and trainees
  • prohibits discrimination in any form towards any employee, apprentice/trainee or customer.
  • manages the on-going development and performance of employees.
  • encourages feedback and evaluation on its performance from its stakeholders.
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